Welcome to the Shop Policies Page. Our goal is to have many happy customers.
Payment is due before your order can be processed. Payment is entirely handled by PayPal through their secure servers. Your financial security is their highest priority. With Paypal you never give any of your personal information out. Sparkle & Posy won't have access to your bank or credit card numbers when you use PayPal, only your email and shipping address. Better yet, when using PayPal you are protected from any authorized payment made from your PayPal account.
Don't have a Paypal account? You do not need to have a Paypal account. You can still pay with any major credit card securely through PayPal. Just hit the "pay by credit card" button after going to PayPal. If your payment is made via a Paypal "e-check", your item will not ship until the check has cleared. This can take 5-7 days for domestic payments (within the US) and 7-14 days for international payments.
California Residents will be charged sales tax. ♥
Orders are usually shipped within ten business days upon receipt of payment. Most orders will ship via USPS First Class Mail, and you will receive a tracking number once your order is on its way. Large pieces may require special arrangements, in which case it will be specified in the item description.
Expedited shipping is available, with an additional fee. Please contact us for more information.
We pack orders very carefully, however we cannot be responsible for any damages or lost items during shipment. If you are concerned about your package getting lost, stolen or damaged during shipment I strongly suggest that you insure your purchase. Please contact us for rates.
For security reasons we cannot guarantee shipment to any address
other than the one Paypal sends us as the shipping address. Please be sure the address on Paypal is correct. If
you would like to send something as a gift or to another address, please
add the address to your paypal account profile when you check out and
choose that as your shipping address.
Charges to your account/credit card will appear as "PAYPAL*GildingLilies". Don't worry, that's us :-)
Please feel free to contact us with any questions about your order and we will do our best to
accommodate. It's important to us that you are absolutely happy!
We are happy to ship anywhere in the world (if it's allowed)! Some of our items contain natural materials that can not be sent to certain countries. The rules and regulations vary by country, but if there is a problem we will let you know, and issue a full refund. Packages are shipped USPS First-Class Mail International. Delivery time is 10-15 business days, however USPS asks to allow 4-6 weeks (and it does sometimes take this long!). Sadly USPS cannot track First Class Mail on international orders, so if you would like to be able to track or have your package insured, and/or rush your order, please upgrade to Priority or Express International mail. Please contact us before purchasing to get a separate invoice for these services. Last, but not least, please be aware that you will be responsible for any duties, taxes, or custom fees, if applicable.
Our goal is to make sure you are happy with your purchase, but please choose carefully.
Let us know, within 7 days of receipt of your order, if you have concerns regarding your purchase.
We do not refund the shipping charges for returns.
We will work to make you happy with your shopping experience.
Wholesale inquiries are welcome. Sorry, but we're not interested in consignment opportunities.
All items are made in a smoke free environment.
Thank you for your supporting this little business, it means so much to us!